After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery includes both order processing and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures, remote destinations, or other circumstances outside our reasonable control may affect delivery.

If we cannot dispatch your order within the stated or otherwise promised shipping period, we will provide notice where required, including a revised expected dispatch date and the available options.

Depending on the circumstances and applicable requirements, you may choose to accept the delay or cancel the affected order for a refund. We may also cancel and refund an order that cannot be fulfilled within a reasonable period.

Available shipping methods and applicable charges are calculated and displayed during checkout based on the destination and available delivery service.

You will have an opportunity to review the shipping cost and final order total before submitting payment.

Depending on inventory availability, product location, package requirements, and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Shanghai Jutongyue Network Technology Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

Once an order has been dispatched and tracking becomes available, a shipping confirmation containing the available tracking details will normally be sent to the email address entered during checkout.

The carrier may require additional time after a shipping label is created before the first tracking movement appears. The carrier used may vary depending on the product, fulfillment location, destination, and available service.

Review your name, delivery address, apartment or unit number, postal code, and contact information carefully before submitting an order.

If you discover an error after ordering, contact service@belzario.com as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but a change cannot be guaranteed after processing or shipment preparation has started.

Reasonable reshipping costs may apply when an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

Availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the product, destination, package size, and carriers available at the time of purchase.

If an address is supported, an available shipping option will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number. We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

If a package appears to have been lost while in transit, contact customer support with your order number.

After the tracking information and shipment circumstances have been reviewed, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery concern. If the package still cannot be located, contact us with your order number so the circumstances can be reviewed.

Contact us promptly if your wall clock, table clock, illuminated clock, accessories, or other order components arrive damaged, incomplete, incorrect, or materially different from the product description.

Please keep the item, all components, protective packaging, and shipping carton while the issue is being reviewed. Include:

• Your order number
• A clear description of the issue
• Photos or video of the item
• A photo of the shipping label
• Photos of the outer packaging
• Photos of all received components

After a confirmed issue attributable to us has been reviewed, we will provide an appropriate replacement, refund, reshipment, or return solution in accordance with the applicable store policy.

Belzario™ primarily serves customers in the United States. Where delivery to another destination is available, the applicable shipping options will be displayed during checkout.

An international destination may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states that these costs are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient's responsibility.