When contacting us about an order, please provide your order number and the email address used during checkout. These details help our team locate and review your purchase more efficiently.

For delivery or tracking questions, you may also include the tracking number shown in your shipping confirmation, if available.

If your order arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly. To help us assess the issue, include:

• Your order number
• A clear description of the issue
• Relevant photos or video
• A photo of the shipping label
• Photos of the outer packaging
• Photos of all received components

After reviewing the information, our team will explain the available resolution in accordance with the applicable store policy.

Please contact our customer-support team before shipping any merchandise. An item sent without prior review or to an incorrect address may not be eligible for processing.

Do not automatically send returns to our registered business address. Our registered address is not necessarily the return warehouse. Once a return request is reviewed and approved, customer support will provide the applicable return instructions and destination.

We aim to respond to customer inquiries within 24 hours. Requests requiring additional review with a shipping carrier, payment provider, fulfillment partner, or return facility may take longer to resolve. We will continue to assist you while the relevant information is being reviewed.